Terms and Conditions

  1. DINO FRIEND Contest (“CONTEST”) is organized by Dino Friend Rewards Sdn Bhd (‘ORGANIZER’) and is part of Dino Friend membership reward program for all Dino Friend Card Members (“Members”).    
  1. The Contest is open exclusively to all Members except for Organizer’ executive employees and their immediate family members (i.e. spouses, children, parents, brothers and sisters) who are directly involved in organizing this Contest, herein collectively referred to as the “ELIGIBLE PARTICIPANT(S)”.
  1. Eligible participant(s) must be
  1. Active members
  2. Must make retail spending transactions with minimum spending at participated merchants (“ELIGIBLE TRANSACTION”). The minimum transaction amount as pre-determined by the Organizer will be announced before the Contest in Public.
  1. As and when, Eligible participant(s) who successfully perform an Eligible Transaction will receive a QR Code printed on the receipts at the cashier counter, for the purpose of QR Code scanning for the Contest.
  1. Eligible Participant(s) is required to download DINO FRIEND from App Store and Google Play Store.
  1. To launch DINO FRIEND and activate the membership:
  1. Tap on “Activate Account” on the Home Page (Active network connection is required)
  2. Key in 8 digits DINO FRIEND membership numbers and press submit.
  3. Login password will be sent via SMS for verification.
  1. Once successful login, select GAME at the bottom right corner and press the PLAY button. Camera will be enabled to scan the QR Code at the Receipt. Please note that each QR code can only be scanned once.
  1.  For each QR Code entry, 30 different species of Dinosaurs are up for selection, each Eligible Participant(s) is required to select 7 Dinosaurs at your own preference and press submit.
  1.  Eligible Participant(s) may press the ‘GAME SEASON” button to view the participated entry and selection(s).
  1. Multiple submissions throughout the contest period are permitted, and is not limited to one submission per day.
  1. All Contest entry will be automatically tracked by the Organizer and is based on the submission dates and/or time (Malaysian Time) as captured by submission records during the Contest Period. Any determination by the Organizer as to what constitutes entry submission shall be conclusive and shall not be challenged in any manner whatsoever unless the same appears as grossly unfair or unjust.

  1. The prizes offered to Eligible Participant(s) each Contest Period will be announced via public social media. The Organizer reserve the rights to substitute any of the prizes with that of similar value at any time at their absolute discretion without prior notice and the prize is non-transferable to another individual and absolutely non-negotiable.
  1. If there is no Mega Prize winner for this contest period, the Mega prize will not be carried forward to the next contest period. For clarity, Each Individual can win up to One (1) Prize only in each contest period.

Prizes Fulfilment Process
  1. Seven (7) days after the end of each Contest Period, the combination of the Top 7 Most Selected Dinosaurs (“WINNING DINOS”) will be announced based on the entry submission of all Eligible Participant(s) in each contest period.
  1. Mega Prize Winner is determined based on matches of 7 Winning Dinos in DESCENDING ORDER. If the Winning Dinos share the same count, the system will rerun and randomly pick the sequence for the respective Winning Dinos.
  1. In the event if there is more than 1 winner for Mega Prize, the Mega Prize value shall be apportioned and distribute equally for each Mega Prize winner.
  1. For Prizes other than Mega Prize, Prize Winner is determined based on the following:
*Winning dinos are based on the participants’ selection in descending order (from the highest number to the least number).
  1. For First prize winner, participant is required to match 7 winning dinos. In the event there is more than 1 winner in First prize category, the earlier submission date/time will be determined as the First Prizes Winner and the later will be awarded Second Prizes Winner and so forth. If no participant matched 7 winning dinos, the First Prize will be forfeited.
  1. The announcement of the Prize Winners (e.g. Name and masked IC Number) shall also be made on DINO FRIEND website and/or social media.
  1. The award of Prizes will be subject to the full satisfaction of the Organizer, which shall include verification of the Identity Card and Member Card. Eligible Participant(s) agree that by participating in the Contest, should they be chosen as Prize Winner of the contest, the Prize Winner shall execute all further documents and deeds as the Organizer deem necessary to effect, perfect, record, or register the Prize Winner’s redemption and ownership. 
  1. Each Contest Period Prize Winner will be contacted by Organizer via SMS or telephone calls at his/her mobile number maintained in DINO FRIEND memberships’ records.  If the first attempt to contact Prize Winner fails, due to reasons such as there being no answer, the Prize Winner’s telephone number is not in service, the lack of no connection or for any other reasons whatsoever, a further two (2) attempts will be made to call the said Prize Winner at the same mobile number. Where the third attempt is unsuccessful, such Prize Winner shall be disqualified and will not be entitled to win the Prize and the next Prize Winner will be declared as the Prize Winner. The Organizer has the sole discretion to fix the appointed working days (Monday - Friday) and time (9am- 6pm) to contact prize winners. The Organizer shall not be held responsible for any incomplete or disconnected calls due to the unavailability of Prize Winner at the appointed date and time.
  1. The Organizer shall determine the methods of Prize giving, which may include but not limited to, a prize giving ceremony, and/or other methods which The Organizer may deem reasonable. The Prize Winner must be willing to attend the prize giving ceremony and/or other publicity programs. The Organizer reserve the right to forfeit the Prize and select another winner if the Prize Winner fails to attend the prize giving ceremony and/or participate in other related events required by The Organizer. 
  1. Any prizes which are not collected during the prize giving ceremony shall be deemed to be rejected by the Eligible Participant(s) and shall forthwith be forfeited by the Organizer and the Organizer will not entertain any request to redeliver the prizes or to allow collection of the prizes from any of appointed location.
  1. Images of any prize(s) shown in any marketing and/or advertisement collateral are for visual purposes only and the colour/ design may vary from the actual prizes received.
  1. The Prize Winner is not allowed to choose or change the colour or model of the prize(s).
  1. All prizes offered under this Contest cannot be transferred to a third (3rd) party, exchanged for cash or a different prize or reward of similar value or any other alternatives in any circumstances.
  1. Mega Prize winner must possess a valid driving license issued by Jabatan Pengangkutan Jalan (“JPJ”). For clarity, the Prize winner shall bear the car registration fees, road tax, car insurance coverage and any other miscellaneous cost which deemed required in relation to the Mega Prize.

General Terms And Conditions
  1. The Eligible Participant(s) agree that by participating in the Contest, they:

a)  have accessed, read and confirm their agreement to these Terms and Conditions;

b)  consent to the Organizer processing and disclosing their personal data in accordance with the Organizer Privacy Notice;

c)  agree that all decisions fairly and reasonably made by the Organizer in relation to every aspect of this Contest, shall be final, binding and conclusive; and

d) agree that Organizer shall not be liable or held responsible to the Eligible Participant(s) if Organizer is unable to perform in whole or in part of any of its obligations in these Terms and Conditions attributable directly or indirectly to:

(i) the failure of any mechanical or electronic device, data processing system or transmission line;
(ii) electrical failure;
(iii) industrial dispute, war, strike or riot;
(iv) any act of God beyond the Organizer's control; or
(v) any factor in a nature of a force majeure which is beyond the Organizer's reasonable control.
  1. The Eligible Participant(s) will be disqualified from participating in the Contest and/or the prizes will be forfeited if The Eligible Participant(s) are in breach of the terms and conditions governing the Contest; during the Contest Period and/or before delivery or giving of the prizes.
  1. The Organizer shall have the right to disqualify any Eligible Participant(s) that it determines to be:

a) tampering with the entry/participation/application process; and/or
b) acting in breach of these Terms and Conditions.
  1. The Organizer shall have the right to:

a) substitute the prizes with other item(s) of similar cost; and/or
b) extend, shorten, discontinue, cancel, terminate or suspend the Contest.
by giving fourteen (14) calendar days’ prior notice to the Eligible Participant(s) via:
(i) announcement at DINO FRIEND’s website; and/or
(ii) by any other means of notification which Organizer may select.
  1. The Organizer shall not be liable to any Eligible Participant(s) or any party for any loss or damage (including but not limited to, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages) resulting from:
a) The Eligible Participant(s)’ participation or non-participation in the Contest; and/or
b) Any non-receipt or delayed receipt by the Eligible Participant(s) of the Short Message Service (“SMS”)

unless such loss or damage arises from and is caused directly by the Organizer’s gross negligence or wilful default.
  1. The Organizer excludes all warranty and/or liability in connection with the Winner Prize. Eligible Participant(s) shall assume full liability and responsibility in the event of any liability, mishap, injury, loss, damage, claim or accident (including death) resulting from the participation in the Contest, redemption and or/usage of the prizes.
  1. The Organizer shall have rights to
a) vary, add, delete, or amend any of these Terms and Conditions (“Amendment”) without prior notice to the Eligible Participant(s)
b) The Amendment shall be considered as binding on the Eligible Participant(s)
c) Eligible Participant(s) agree to access DINO FRIEND’s website at regular intervals to view the terms and conditions of the Contest and to ensure that they are kept up-to date with any variation to these Terms and Conditions.

34.  Eligible Participant(s) agrees that all worldwide Intellectual Property Rights in any statement, works or content submitted, made or created by participant(s) in connection with the Contest, including but not limited to any ideas and/ or concepts, and any derivative works arising therefrom, are perpetually, unconditionally and absolutely assigned to, vested in, and owned by the Organizer (“ASSIGNED RIGHTS”). The Organizer may use these statements/contents/works in any wait it deemed fit without compensation to any Eligible Participant(s) and each waives all rights (including moral rights) he/she may have in such statements/contents/works. Each Eligible Participant(s) agrees to execute all documentation to ensure the above, where required by the Organizer.
  1. These Terms and Conditions shall be subject to any prevailing laws, regulations and guidelines, directives and is governed by Malaysia Law.
  1. For further information, please email your enquiries to customerservices.hq23@gmail.com

In compliance with the Personal Data Protection Act 2010 (‘the Act”) and its regulations, this notice is issued to all our valued clients and/or prospective clients. The Notice will inform you of your rights with regards to your personal data that has been and/or will be, collected and processed by us. The PDPA governs its processing of Member’s personal data (“Personal Data”) by the Company. This Notice is issued to Member to inform that this is the basis upon which the processing of the Personal Data shall be managed by the Company.
We have collected and will collect your personal data to be processed by us and/or on your behalf in the course of your present or future dealings with Dino Friend Rewards Sdn Bhd, its subsidiary(ies), its associated company (ies) (“we”, “our”, “us” or “Company”).

We collect information in a variety of ways including but not limited to when you:
a) use our services;
b) browse our website;
c) engage with us through social media;
d) access our website through a mobile device; or
e) use our mobile applications.

  1. Full Name
  2. National Identity Card Number/Passport Number
  3. Gender
  4. Email address
  5. Mobile Phone number
  6. IP Address
  7. Images (still/recording)
  8. Personal Mailing address
By participating in the Membership program, member hereby agreed that the Personal Data may be used by Company for the following purpose:
  1. To associate the card to the respective Member and to update relevant information.
  2. To process the application by the member for the related service.
  3. To management, operate and maintain the accounts of the Member, including audit and exercising the rights of the Company under Terms and Conditions.
  4. To design new or improving existing services provided by the Company and its affiliates
  5. To investigate complaints on suspicious transactions
  6. To disclose to the relevant authorities as required by law, rules and regulations
  7. To gather data for research and improvement purpose for the membership program.
  8. Administration of contests, competitions and marketing campaigns in connection with the products and services offered by our selected partners.
  9. Matching of Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of products and services (including promotions, loyalty and reward programs) by our selected partners.
We collect information in a variety of ways including but not limited to when you:
a) signing up our membership through application form;
b) browse our website;
c) engage with us through social media;
d) access our website through a mobile device; or
e) use our mobile applications.

We automatically collect information sent by your computer when you browse our website, or sent by your mobile device when you use our mobile applications. This information includes your browser type, IP address, and the pages you visit. This information is collected for analysis and evaluation in order for us to improve our website, our mobile applications, and the products and services which we provide
We may disclose personal data to other subsidiaries/associates within our group. These subsidiaries/associates will treat personal data as confidential, in accordance with this Privacy Policy and with all applicable Data Protection legislation and will process such personal data only for the purpose and within the terms set out herein. We are responsible for the personal data under our control, including personal data disclosed by us to a Vendor and is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.
We will take necessary precautions, both administrative and technical, to safeguard your Personal Data against loss, theft, misuse and unauthorized access, disclosure, usage, alteration or destruction.
The cookies used by the Website are solely associated to anonymous users and their computers and do not provide personal data on users. Some cookies are used by third parties to provide us with data on the effectiveness of its engagements and promotions. The cookies used by Website not in any way collect personal data that could be used to identify a specific user. In addition, cookies are of temporary nature, used solely to improve the efficiency of the last transmission. Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.
Upon subscribing to our services, you will be receiving marketing and/or promotional emails or calls from us, which include monthly promotions and information on future events. If you do not wish to received any promotional news or calls, please click the “unsubscribe” link at the bottom of your email and you will be excluded from our newsletter and contacts.
It is necessary for us to collect and to retain clients’ personal data. Therefore, it is also obligatory for clients to supply personal data to us in the most accurate manner. If clients do not provide us with personal data, we are unable to process personal data on clients’ behalf, for Purpose stated in clause 4 herein, or effectively render our services to clients, and all relationship created or to be created between us shall then be terminated and ceased to be in effect immediately.
  1. To request access to personal data
  2. To request correction of personal data
  3. To limit processing of your personal data
We reserve the rights to amend this Privacy Policy from time to time without prior notice. We advise that you check our Website for this Privacy Policy on a regular basis. Kindly view our privacy notice on the website www.dinofriend.com.my